Frequently Asked Questions
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Categories
Cancellation Policy
1 What is your cancellation policy?
- Cancellations made up to 48 hours before check-in are free of charge. For cancellations within 48 hours of check-in, or in case of a no-show, one night’s stay will be charged.
2 How do I cancel my reservation?
- To cancel your reservation, please contact us via phone, email, or cancel through our website if you booked directly. For third-party bookings, cancellations must be handled through the respective booking platform.
3 Are any bookings non-refundable?
- Yes, special offers and promotional rates are non-refundable. Details are provided at the time of booking for such rates.
4 If I modify my booking, will it affect the cancellation policy?
- Yes, any changes to your booking may alter the cancellation terms. Please contact us for more details if you wish to modify an existing booking.
How to reach Shimla
1 What is the best way to reach Shimla?
- Shimla can be reached by road, train, or air. You can take a direct bus or drive from nearby cities. The nearest airport is in Jubbarhatti, about 23 km away, with regular flights from major cities. The scenic Kalka-Shimla toy train is also a popular option for travelers.
2 How far is the hotel from the nearest bus station and airport?
- Our hotel is a 2-minute walk from Shimla’s Old ISBT (bus station) and approximately 23 km from Jubbarhatti Airport.
3 Do you provide airport or train station pickup services?
- Yes, we offer pickup and drop-off services from Shimla’s airport and railway station. Please let us know in advance if you’d like to arrange transportation.
Payment
1 Can I pay in advance?
- Yes, advance payments are accepted. You can pay online or contact us directly to arrange pre-payment for your stay.
2 Is a deposit required to confirm a booking?
- Yes, a partial or full payment may be required to confirm your booking, depending on the rate plan and season. Details are provided during the booking process.
3 What payment methods do you accept?
- We accept major credit and debit cards, G-pay as well as cash payments. Online payment options are also available through our website.
4 Are taxes included in the room rates?
- Our rates are inclusive of all applicable taxes unless otherwise specified. Any additional charges will be clearly stated at the time of booking.
Terms and conditions
1 Payment Policy
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2 Cancellation Policy
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3 Booking Policy
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4 Check-In & Check-Out
- Check-in time: 12:00 PM
- Check-out time: 11:00 AM
- Early check-in or late check-out may be available upon request, subject to availability and additional charges.
5 Guest Conduct
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6 Property Damage and Liability
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opposed to using ‘Content here, content here.
